Privacy Policy

This policy outlines the methods we use to collect, process, and protect your personal data through your engagement with our website, our digital applications (Apps), and/or when you sign up for newsletters, competitions, and other marketing activities either in-store or online.

We may update this policy from time to time. Any changes will be posted on this page and, if significant, may be notified to you by email. Please check this page regularly for updates.

INFORMATION ABOUT US

Key Leuchtenden is the controller responsible for your personal data (referred to as "we", “us” or “our” in this privacy policy). Should you have any inquiries regarding this privacy policy, the use of your personal information, or your interactions with our website or our Apps, you can contact us at admin@keyleuchtenden.com

YOUR PERSONAL DATA

Information You Provide to Us

When you purchase goods from our website, register for a customer account, use one of our Apps, contact us, or engage in our marketing activities, you provide us with types of information which may include:

  • Your Identity and Contact Details: This includes your name, email address, home address, delivery address (if different), and telephone number;

  • Your Payment Details: We collect your bank and payment card details for transaction purposes, which are encrypted by the acquiring bank, ensuring we do not retain your payment card details after the transaction;

  • Your Profile Data: This includes the data generated when you create a profile on our website or Apps, like your username and password, as well as your purchase history and personal preferences;

  • Additional Personal Details: Optionally, you may provide additional details such as your date of birth, gender, product preferences, and interests for our sales analysis and direct marketing purposes, given your explicit consent.

It is essential that the information we hold about you is accurate and current. Please inform us of any changes to your personal data during your relationship with us.

We do not collect sensitive personal data, and our website and Apps are not designed for children; therefore, we do not knowingly collect data from children.

Information We Collect When You Use Our Website or Our Apps

We automatically collect the following data when you interact with our website or Apps:

  • Usage Data: This includes details about your purchases and how you use our website and Apps;

  • Technical Data: This includes your IP address, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our website.

These details are gathered using cookies, server logs, and other tracking technologies. For more detailed information on our use of cookies, please click here.

WHAT WE USE YOUR PERSONAL DATA FOR

We process your data under data protection law which allows us in the following scenarios:

  • To fulfill contracts with you;

  • To comply with legal obligations;

  • To serve our legitimate interests (or those of third parties) unless overridden by your interests or fundamental rights;

  • Where you have expressly consented.

We use your personal data to process and deliver your orders, manage your account, conduct identity and credit checks, update you on your order’s progress, enter you into competitions or promotions you’ve opted for, allow usage of interactive features, analyze our sales, and manage our website and Apps security.

Direct Marketing and Cookies

Your explicit consent is required for direct marketing and cookie usage, from which you can withdraw at any time.

WHO WE SHARE YOUR PERSONAL DATA WITH

We share your data within Key Leuchtenden and with third parties such as payment processors, delivery services, and analytical providers. All third-party engagements require the strict protection of your data by law, following our instructions exclusively.

External websites linked from our website have their independent privacy policies, and we hold no liability for these policies. It is advised to review them before submitting personal data.

OPTING OUT OF MARKETING

To opt-out of marketing communications, you can follow the link in the footer of the email or adjust your preferences in the email preference center. For cookies, separate consent management is available.

SECURITY OF YOUR PERSONAL DATA

We employ robust security measures to protect your data. However, it is crucial that you also partake in safeguarding your data, especially when using public networks. If you suspect a breach or receive a suspicious email from us, please contact admin@keyleuchtenden.com immediately.

OUTSIDE EEA - DATA STORAGE & TRANSFER

Data storage and transfer may occur outside the EEA. We ensure necessary safeguards are in place to protect your information compliant with EEA standards.

HOW LONG WE KEEP YOUR PERSONAL DATA

We retain your data as long as necessary for legal, accounting, or reporting requirements, or for resolving potential disputes.

YOUR RIGHTS

You have rights to access, correct, or request deletion of your personal data, restrict its processing, and demand data portability. For any of these requests, please contact admin@keyleuchtenden.com

For clarifications, additional information, or exercise of your rights, feel free to reach out to us via the given contact details.